Address 3 critical gaps before proceeding with automation
Completed: 2026-02-09
4 participants
Clarity Dimensions
⚠️ 3 Contradictions Detected
Success Definition Gap
"Reduce processing time by 50%"
"Eliminate manual data entry"
→ These may not be the same goal — time reduction vs. effort reduction
Process Complexity Mismatch
"5 main steps"
"12 steps plus workarounds for exceptions"
→ True process may be significantly more complex than documented
Timeline Expectation Gap
"Live by Q2"
"6-9 months minimum for integration"
→ Alignment needed on realistic delivery timeline
Risk Register
Undocumented exceptions may cause scope creep
Mitigation: Process mapping workshop with end users before proceeding
Misaligned success metrics may cause stakeholder disappointment
Mitigation: Alignment session to agree on measurable outcomes
Recommended Actions
Conduct stakeholder alignment workshop to agree on success definition
Map the actual process including all workarounds and exceptions
Reconcile timeline expectations between executive and technical teams
Define clear, measurable KPIs that all parties agree on
Automation Approach
Re-assess after gaps are addressed. Process complexity suggests workflow automation over simple RPA.